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Respondents identified several priorities for improving VIP operations. These included an integrated system combining player data, communication history and task management.
Respondents also requested structured and consistent guidelines with key performance indicators aligned to relationship outcomes. Real-time, detailed data alongside predictive behavioural signals also came up as a frequent answer.
Managerial autonomy supported by senior leadership was also mentioned by respondents.
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Online betting & gaming technology provider OpenBet has announced a major leadership transition. According to the company, its current chief executive officer, Jordan Levin, will transition to the role of chairman. At the same time, the experienced Nikos Konstakis will step in as CEO.
According to OpenBet’s announcement, Konstakis is set to step into the CEO office at the end of the year. At the same time, Levin will transition to the chair role. In this position, he will continue to play a key role in shaping OpenBet’s long-term strategy.
For reference, Konstakis is no stranger to OpenBet’s business. He has been involved with the business for a while, serving as its president. In this role, he has been closely involved in “driving the operational and commercial execution of the business and shaping its strategic priorities.”
What is La Romantica?
Through its membership with AiA, SmartSoft will participate in events such as regulatory discussions, strategic roundtables and research initiatives, alongside other operators and suppliers in the market.
SmartSoft CEO Guram Gotsadze said the company’s decision to join the AiA reflected its growing focus on the continent and its commitment to supporting the development of regulated and sustainable gaming markets.
“Africa is an important and growing part of SmartSoft’s international strategy, and joining the African iGaming Alliance represents an important step in strengthening our long-term commitment to the continent,” he commented.